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Warranties

Warranty Information:

Dog Widgets For Less, Inc. doing business as Aetertek.net (hereinafter referred to as "Aetertek.net")  warrants its products, when subject to normal and proper use, to be free from defects in materials and workmanship for 1 year from the date of purchase from Aetertek.   Within these periods, Aetertek.net will, at its sole option, repair or replace, at no charge, any components that fail in normal use during warranty period with new or reconditioned components.  The warranty is void if the product has been altered or if unauthorized service has been performed on such product.  The warranty does not cover damage or abuse to the product.

If you need tech support or service for your Aetertek product, please send us an email at orders@aetertek.net for help in troubleshooting and, if needed, to arrange a repair/replacement for your product.

Provide your order number, name and address to our customer care for the warranty service.

The cost of shipping products under warranty back to Aetertek is the customer's responsibility.  Aetertek.net is not responsible for units damaged or lost in transit to Aetertek.net.  Aetertek.net is not responsible for loss of training time or inconvenience while the unit is in for repair work.  Aetertek does not provide loaner units or any form of compensation during the repair period.

Email us at orders@aetertek.net for RMA before sending the collars back for a warranty or refund.  All collars without RMA will not be processed so please email us first for an RMA for your collar.

Send repair units to:

Dog Widgets For Less, Inc.

2971 Muttonbird Way

Sacramento, CA 95834

 

Note:  Units that needs a warranty service that are not purchased from the Aetertek.net website must contact the dealer/seller directly for tech support and warranty service.  They will be happy to assist you with your warranties.